Thank you for choosing Machiya Hotel Machi no Odoriba.

We have been informed of a security incident involving TEMAIRAZU, the reservation management system used by our hotel.

According to TEMAIRAZU, unauthorized access to its system has been confirmed, and some guest information may have been viewed or obtained by a third party. There have also been reports of fraudulent messages being sent to guests while impersonating hotels or referring to actual reservation details.

We sincerely apologize for the concern and anxiety this may cause.

Please do NOT respond to suspicious messages

If you receive a message claiming to be from our hotel or referring to your reservation, please do not:

open any URL or link contained in the message;
enter your credit card details or other personal information;
reply to the message;
make any payment or money transfer requested in the message.

Fraudulent messages may claim that your reservation needs to be confirmed, that your credit card information must be entered again, or that urgent payment is required. TEMAIRAZU has confirmed reports of such messages being sent via WhatsApp, WeChat, email, SMS and other messaging services.

Machi no Odoriba will never ask you to enter your credit card information through a message or email for the purpose of confirming your reservation.

If you need to confirm your reservation, please contact Machi no Odoriba directly or use the official contact channel of the booking website through which you made your reservation.

If you have already entered your credit card information

If you have entered your credit card details on a suspicious website, please contact your credit card issuer immediately.

TEMAIRAZU states that its system does not handle or store credit card information.

Official information from TEMAIRAZU

TEMAIRAZU, Inc. has published an official notice regarding this incident.

Official TEMAIRAZU announcement — Japanese only:
TEMAIRAZU official security notice
https://www.temairazu.co.jp/pdf/1206/news-update

[Emergency Help Desk]
helpdesk@temairazu.com

At this time, TEMAIRAZU states that the cause of the unauthorized access has been identified, countermeasures and additional security measures have been implemented, and the system is currently operating normally. The company is continuing to investigate the scope of the impact on guest information.

We sincerely apologize again for the concern this situation may cause.

We will continue to monitor the situation and provide further information as necessary.
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Machiya Hotel Machi no Odoriba